Frequently Asked Questions
Ophthalmology Billing Questions — Answered Honestly
The questions every general ophthalmologist, retina specialist, glaucoma specialist, and oculoplastic surgeon asks before trusting an outside billing company with ophthalmic revenue — answered with the technical depth eye care professionals expect.
How does your team decide between billing an E/M code (99214) vs an Eye Exam code (92014) for the same visit?
Our ophthalmic billing team applies a 4-step decision protocol to every visit note: (1) Is the clinical focus of this visit primarily systemic/medical or primarily ophthalmic? (2) What MDM level does the documentation support — and does the E/M code at that MDM level pay more than the equivalent eye exam code? For established patients, 99215 ($196) outearns 92014 ($112) when MDM complexity supports high level. (3) Is the documentation language written in E/M format (HPI, ROS, MDM) or ophthalmic exam format (GMO, anterior/posterior segment elements)? (4) Is the patient new or established? New patient comprehensive visits with full ophthalmic exam generally favor 92004 ($168). We make this specific decision on every single visit — no defaults.
Do you handle intravitreal injection billing including J-codes and NDC numbers for Eylea, Lucentis, and Vabysmo?
Yes — and NDC billing is something we treat as a zero-tolerance issue. Every intravitreal drug claim submitted by ParaMed includes the NDC in 11-digit format (5-4-2) with the correct unit qualifier and number of units administered. The J-code selection is verified against the specific drug administered: J0178 for Eylea (aflibercept 2mg), J0172 for Vabysmo (faricimab), J2778 for Lucentis (ranibizumab 0.1mg), and the appropriate Q-code for any biosimilar. We track biosimilar J-code changes annually as the FDA approves new entrants. For bilateral injections, we apply RT and LT modifiers (not -50) per the requirements of most retina payers. Our retina practice clients average zero NDC-related rejections after the first month of transition.
How do you track global periods for cataract surgery and retinal procedures across hundreds of patients?
Global period tracking is managed in real time within your practice management system. When a surgical procedure with a global period is posted, the global period end date is calculated and flagged in the system. Before any subsequent visit for that patient is billed, the global period flag is checked: is this visit within the global period? If yes, is it for the same condition and expected post-operative course (bundled, not separately billable) — or is there an exception that allows separate billing (-24 for unrelated condition, -78 for complication return to OR, -79 for unrelated procedure, -58 for planned staged surgery)? If a post-op visit is separately billable under an exception, the correct modifier is applied and the documentation reviewed to confirm the note supports the exception. Incorrectly billing bundled post-op services is the #1 ophthalmic audit trigger at CMS.
Can you handle billing for all ophthalmology subspecialties — retina, glaucoma, cornea, and oculoplastics?
Yes — ParaMed bills for all ophthalmology subspecialties. Our ophthalmic billing team is trained across general ophthalmology, vitreoretinal surgery, glaucoma (including MIGS), cornea and external disease (including CXL and keratoplasty), oculoplastics (including functional blepharoplasty compliance), and pediatric ophthalmology including strabismus surgery. Each subspecialty has its own coding logic that we apply specifically: retina billing includes drug claim management, FA/ICG billing, and vitreoretinal surgical global periods; glaucoma includes MIGS combination coding and SLT global period tracking; cornea includes CXL prior authorization and keratoplasty technique-specific coding; oculoplastics includes the full functional vs cosmetic blepharoplasty documentation compliance workflow.
We recently received an audit request from Medicare regarding our OCT billing. Can you help?
Yes — audit response is part of our service for all clients. For OCT audit requests, our response process includes: (1) reviewing the specific claims included in the audit against the applicable LCD to identify which claims have fully compliant documentation and which may need to be conceded; (2) preparing supporting documentation for claims that are defensible — extracting the specific medical necessity language from each note that supports the LCD criteria for each date of service; (3) drafting the formal audit response letter with a case-by-case analysis of each claim; and (4) for any claims that the audit confirms were incorrectly billed, coordinating voluntary repayment to demonstrate good faith compliance. Going forward, we implement the specific documentation improvement protocols necessary to prevent the same audit finding on future claims.
How quickly can you onboard a multi-surgeon ophthalmology practice?
Standard onboarding for a single-location ophthalmology practice (1–3 surgeons) is 48 hours from contract signature to first claim submission. For multi-surgeon practices or practices with multiple locations, we typically complete full onboarding within 3–5 business days. The ophthalmology-specific onboarding process includes: configuring E/M vs Eye Exam code selection protocols per surgeon's documentation style, setting up intravitreal drug J-code and NDC workflows per drug inventory, establishing global period tracking per surgical case type, verifying payer-specific prior authorization requirements for high-value procedures, and downloading the full prior A/R for initial aging analysis. There is no billing gap at any point during your transition to ParaMed.