How old can a denied claim be and still be appealed?+
Appeal deadlines vary by payer — typically 90–180 days from the denial date for first-level appeals. Some payers allow up to 365 days. For older claims, we review every denial individually and pursue every available option including late appeal exceptions, state insurance department complaints, and provider agreement dispute processes. We never assume a denial is too old without verifying the specific payer's appeal timelines.
What is the difference between a denial and a rejection?+
A rejection means the claim was never processed — it was returned by the clearinghouse or payer for technical errors (wrong NPI, missing field, invalid date format). Rejections are corrected and resubmitted. A denial means the claim was received and processed, but payment was refused. Denials require a formal appeal with supporting documentation. Both are handled differently — and both are fully worked by ParaMed.
How does ParaMed handle payers who refuse to overturn denials?+
When Level 1 appeals fail without clinical justification, ParaMed escalates to Level 2 internal appeals, requests external independent reviews (required by law in most states for clinical denials), files state insurance department complaints for prompt payment violations, and initiates provider agreement dispute processes. Payers know when a billing company will escalate — and ParaMed has a reputation for doing so.
What reporting do I get on my denial activity?+
Monthly Denial Trend Reports show every denial received, the root cause category, the action taken, the appeal outcome, and the revenue recovered. The report also highlights top denial reasons by payer, systematic prevention opportunities, and month-over-month denial rate trends. You'll have more visibility into your denial activity than any in-house billing team can provide.
Can ParaMed work my existing backlog of denied claims?+
Yes — backlog denial recovery is one of our specialties. We audit your existing denied claim inventory, stratify by appeal deadline urgency and recovery value, and begin working the highest-priority claims immediately. Most new clients recover significant cash flow in the first 60–90 days from their existing denial backlog that their previous billing team had written off or never worked.
Does ParaMed coordinate peer-to-peer reviews for clinical denials?+
Yes. For clinical denials — where the payer's medical director has denied a claim for medical necessity — ParaMed coordinates peer-to-peer review requests between your treating physician and the payer's medical director. We prepare the treating physician with the relevant clinical evidence and payer policy citations they need for a successful peer-to-peer conversation. Peer-to-peer success rates are significantly higher than written medical necessity appeals alone.