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Introduction
Refunds and Cancellations for Professional Services
ParaMed Billing Solutions ("ParaMed," "we," "us," or "our") provides professional medical billing, claims processing, provider credentialing, revenue cycle management, accounts receivable recovery, denial management, and related administrative services to healthcare organizations.
Because our business provides services rather than physical retail products, this policy addresses service payments, billing corrections, refunds, and cancellation of ongoing service engagements. There are no physical products to return.
Service Agreement controls: Client-specific pricing, billing cycles, cancellation notice periods, and other commercial terms are established in the applicable Service Agreement. Where that agreement contains more specific terms, those terms govern.
Section 01
Nature of Our Services
ParaMed's fees are charged for professional services performed for healthcare practices, providers, facilities, and other clients. Our services may include:
- Medical billing, claims submission, tracking, and payment posting
- Provider credentialing, payer enrollment, and re-credentialing
- Revenue cycle management strategy, analytics, and optimization
- Accounts receivable follow-up and recovery
- Denial management, appeals support, and billing compliance support
No physical returns: ParaMed does not sell physical merchandise through these professional service arrangements. Accordingly, traditional product return or shipping-return procedures do not apply.
Section 02
Payments & Invoices
Service fees are established in the individual Service Agreement executed between ParaMed and the Client. ParaMed operates primarily on a percentage-of-collections model, although a Service Agreement may establish a different fee structure where appropriate.
Service Fees
Fees are based on the Client's Service Agreement and may be calculated as a percentage of collections or under another agreed pricing arrangement.
Billing Cycles
Unless otherwise stated in the Service Agreement, invoices are issued monthly and are due upon receipt.
No Setup Fees
ParaMed does not charge upfront setup fees under its standard percentage-of-collections model.
Invoice Payments
Online payments are applied to the applicable Client account and invoice and do not change the underlying Service Agreement.
Section 03
Refund Eligibility
Fees for services already performed, earned, or otherwise due under the Service Agreement are generally non-refundable. However, ParaMed will review legitimate payment errors and may approve an adjustment or refund when appropriate.
A refund or payment correction may be considered when:
- The same invoice or payment was processed more than once
- An incorrect amount was charged or submitted
- A payment was applied to the wrong Client account or invoice
- ParaMed confirms that funds were collected in error
- A refund is otherwise required by applicable law or approved by ParaMed in writing
Completed services: Cancellation of future services does not automatically create a refund right for services already performed, earned fees, or other amounts properly due.
Section 04
How to Request a Refund or Payment Review
If you believe a payment was duplicated, incorrect, or processed in error, please contact ParaMed in writing as soon as possible. To help us investigate efficiently, include:
- Practice, facility, or organization name
- Invoice number, when available
- Payment amount and payment date
- A brief explanation of the payment issue
- Any supporting documentation reasonably necessary to verify the request
Billing disputes: Consistent with ParaMed's Terms & Conditions, fee disputes must be raised in writing within thirty (30) days of the invoice date. Undisputed portions remain due while a dispute is being reviewed.
Section 05
Refund Review & Processing
ParaMed will review the relevant invoice, payment records, work performed, and applicable Service Agreement before determining whether a refund, credit, or other billing adjustment is appropriate.
- Approved refunds will generally be returned to the original payment method whenever reasonably possible
- ParaMed may request additional information when necessary to verify the payment or Client account
- Bank, card-network, gateway, or processor posting times may affect when an approved refund becomes visible to the Client
ParaMed does not control the posting time used by a Client's financial institution after a refund has been submitted for processing.
Section 06
Cancellation of Services
Ongoing services may be cancelled or terminated according to the notice requirements stated in the Client's individual Service Agreement.
- Either party may terminate according to the written notice period specified in the Service Agreement
- Typical notice periods may be 30, 60, or 90 days depending on the agreement
- ParaMed may terminate immediately in cases of Client fraud, material misrepresentation, or serious compliance violations, as provided in the governing terms
- Upon termination, transition obligations and delivery of final billing information are handled according to the Service Agreement and applicable ParaMed Terms
Transition support: ParaMed's Terms provide a 30-day transition support period at no additional charge to help maintain billing continuity during a change of billing service, subject to the applicable terms and account status.
Section 07
Outstanding Balances After Cancellation
Termination or cancellation of an ongoing engagement does not erase payment obligations that arose before the effective termination date.
- Outstanding invoices and earned service fees remain payable according to the Service Agreement
- Fees associated with services already performed are not cancelled merely because future services are terminated
- Final reports and transition materials may be provided in accordance with the Service Agreement and applicable Terms once required outstanding balances are satisfied
Section 08
Billing Disputes & Corrections
ParaMed encourages Clients to contact us directly regarding billing questions or payment discrepancies. We will review available records in good faith and determine whether a correction, credit, or refund is appropriate.
Nothing in this policy changes the Client's rights or obligations under the applicable Service Agreement, ParaMed's Terms & Conditions, or applicable law.
Section 09
Contact Information
For questions about a payment, refund request, cancellation, or billing dispute, please contact ParaMed Billing Solutions through one of the following channels:
Mailing Address
ParaMed Billing Solutions
Northgate Drive
Sherwood, AR 72120, USA
Phone
Our team is available Monday through Friday, 9:00 AM – 5:30 PM Central Time. We aim to respond to legal, compliance, and billing inquiries within two (2) business days.
Need Help With a Payment?
Contact our team if you believe an invoice or payment needs to be reviewed, corrected, or refunded.